Changing or cancelling your appointment. We will give you any special instructions you need to follow before your test, such as fasting the night before. If your appointment has been postponed You will have received a letter from the relevant department informing you of the postponement. At the end of your outpatient appointment, we will discuss next steps with you. Your appointment letter should tell you where to go for your appointment, but if you are unsure ask a member of staff to help.
Our staff will keep you regularly informed of any delays. You can also enter your email address if you’d like to receive future appointment letters by email. Urgent Long Term Condition Team (Neurology, Physiotherapy, Gastroenterology, Dermatology, Gynaecology, Diabetes, Respiratory, Rheumatology, Endocrinology, Paediatrics): 01227 … We may send a one-time code to your mobile phone for added security. It contains a count of Outpatient appointments where the Earliest Clinically Appropriate Date is present and the treatment specialty is ophthalmology. You will be given three options: confirm, reschedule or cancel the appointment. Surgery Team (Colorectal, General Surgery, Urology, Orthopaedics, Vascular): 01227 866440.
Check your appointment letter or email for details of how to change or cancel your appointment. Further guidance will be available when you 'check-in' to your appointment. All of our staff will be wearing their name badges and will introduce themselves to you. In that case, your GP may ask you to select the date and time of your appointment while you are in the practice. When you arrive in the outpatients department, please use one of our self-check in kiosks at the entrance to let us know you’ve arrived. The specialties that are using the outpatient contact centre already are detailed below with their contact number and menu option. Sometimes you will receive the text message before you receive a letter about your appointment. Many services offer the opportunity to select the date and time of your appointment. Guidance about outpatient appointments. Exceptions will be made for adults requiring a carer, and for children under 18 who require a parent or legal guardian with them. Sign in by entering your name, date of birth, and postcode. If you select reschedule or cancel you will be put through to a member of staff in our central booking office who will help you with this. You can bring your mobile phone with you to hospital, but it can be disturbing to other patients and staff if you take calls. Locate a pharmacy. In view of the ongoing situation with coronavirus (COVID-19), we have been receiving a number of queries from patients about their scheduled outpatient appointments. If unsure, contact our central booking team on 020 3313 5000 or email: appointments@imperial.nhs.uk.Please remember to include your hospital or NHS number (which can be found on your appointment letter), your full name and your date of birth in your email. If a service needs to contact you to arrange an appointment, you can expect to hear from them within two working days for cancer services, and five working days for standard services. If you have not received a letter in relation to an upcoming appointment, or are unsure about what to do, please call the relevant department before your appointment date. Click here to submit your comments to us. Some of our hospitals are teaching hospitals. We’re piloting a new outpatient video consultation appointment service. So if you do not hear from us and do not have symptoms, please do attend your appointment as normal. In that case, once you’ve been referred to us, you’ll receive a letter via email or post with all the details of your appointment, including date, time, location and where you need to go when you arrive.
To find out more about how we use them please view our policy here, © 2020 University Hospitals of Leicester NHS Trust. We want to make sure that you fully understand your condition and the different treatment options available. If you have young children, you can bring them with you. For some appointments, you can reply CHANGE or CANCEL to ask for the appointment to be changed or cancelled.
You will have received a letter from the relevant department informing you of the postponement. We encourage you to ask questions at your appointment. If you don’t normally pay for your prescriptions, you will need to bring proof of your exemption with you, such as an income support book. Before arriving for your appointment please check the location and clinic number, which will be clearly stated on your appointment letter. You can complete the test in our clinics or from home, at your convenience. If you feel particularly strongly about seeing a female or male doctor, please let a member of staff know when you arrive. Our services can be very busy, so it may be that there are no appointment slots available to book. We are contacting patients to advise them about how their appointment will be affected. In some cases, we consider it clinically necessary for appointments to take place, and you appointment will go ahead as planned. All members of the public now have to wear face coverings when in hospital – whether they are visiting a patient or going to an outpatient appointment. The friends and family test is one of several ways we measure and monitor patient experience.