We try our very best to match or beat competitor prices wherever we possibly can - however from time to time we just can't do it. If only I did that before I purchased.. My order was expected to arrive before the end of June, when it didn't arrive I was forced to use their contact form on the website as they have no phone number listed. I like that orders in stock can be shipped whilst the rest of the order is sent when stock arrives. Have never had a problem and will definitely order again. One of the major reasons for its popularity is the low price on different products. By this time, it was too late to order a replacement birthday gift for my daughter. $99.00. I am very sorry for the disappointment and frustration caused here Clint. Thank you so much for your kind and positive feedback. However, that option was not given to me at all since they ignored my emails and went on to deliver the first product. When you have a moment, could you please email me your order number? Customer service were wonderful and prompt to help me every step of the way... One of the most stupid logic i’v ever heard , After 6 weeks of my order they notice that theres something wrong with address :) ! Only the latest review will count in the company's TrustScore. To be fair, my two previous orders were delivered promptly to me. I'm so glad to hear that this was all sorted out for you today :) I can see that your replacement has shipped out from our warehouse today so we hope that this arrives with you safe and sound and you enjoy the new Lego set! This is usually because a competitor has access to cost prices below that of Mighty Ape. We pride ourselves on our great service and communication and we're disappointed to have not lived up to this on this occasion. Create your own community for free. Awesome company, I have madd thousands of dollars of purchases through this company and not once have they failed to deliver, I recently ordered and received a mouse / keyboard combo from them and one button was faulty, they replied back to my message on a short amount of time and arranged a return of the item the same day. Every game I've bought has come sealed and in great condition. Created with Sketch. Great website for buying video games. No problem! I was actually meant to combine its purchase with another product so that I can avail of AfterPay. No complaints here. There was no bubble wrap, no foam, not even extra cardboard for safety. Order arrived quickly all things considered. Once again, I am sorry we have let you down, but I hope to hear from you shortly so that we can try and make this up to you. I have ordered many times over the years and have had no problems with ordering, communication or delivery of orders. A company with reliability and communication in today's market is hard to find. Mighty Ape: Board Game Bag - Backpack (4.6) 31 $69.00. We're really grateful for your review and thrilled to have been able to be of assistance with your purchases :)! Thanks so much for the kind review! As explained over email, we do offer full warranty support for all products that we sell, and as outlined in our Returns Policy, we do require any faulty item be returned to us for assessment before we can provide a resolution in the form of a repair, refund, or replacement. Add your email to get a complete list sent to you. Id be wary of DHL couriers - in what they promise and deliver - after the event, but Mighty Ape stepped up and looked after things. Mighty ape is the BEST nz website. In stock - ships Monday. Wider variety than what I can get from my local stores, including some more obscure and niche titles. As a VERY fragile item it should have been packaged in more than one very thin cardboard sleeve; especially when it is being shipped overseas. You will be amazed to know that, Mighty Ape also offers price match facility to the customers so that they can access goods at the best rate. I don't know people are so against mighty ape when the products are of better quality,I think it's way better then Amazon and I've never had an issue with them or struggled with sorting something.They allow you to buy and sell products from other customers safely, I have had one issue where the another customer who had a DVD I wanted and brought, I received half an empty case and mightyape stepped in right away going as far to refund me myself for my missing DVD and the shipping.They have accepted my returns and refunds also when something wasn't quite right (this doesn't happen often and out of my 5 years of buying from them I've only had 2 issues as stated. its okay i will wait another 6 weeks but i’v learned a nice lesson anywayUnrated. To say that I am disappointed is very much an understatement, Fantastic quick and efficient service of order and delivery. Absolutely love this company.